Cyprus Community – Refund & Replacement Policy

Effective Date: September 2026

At Cyprus Community, we strive to provide reliable digital products and responsive customer support.

Because our products are primarily digital goods that may be delivered, activated, or accessed immediately after purchase, refunds are generally limited to the circumstances described in this policy and any rights that cannot legally be excluded under applicable law.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights or remedies provided by applicable law.

1. REFUND AND REPLACEMENT ELIGIBILITY

A refund or replacement may be considered where one of the following circumstances applies.

Product Malfunction

A refund or replacement may be available when:

• The purchased product has a genuine technical defect.
• The defect prevents the product from functioning substantially as advertised or intended.
• The issue is not caused by customer hardware, software, configuration, misuse, or an unsupported environment.
• Reasonable troubleshooting has been attempted.

Cyprus Community may first attempt to resolve the issue through troubleshooting, configuration assistance, or replacement of the applicable license.

Unresolved Technical Issues

Before a refund is considered for a technical issue, customers may be required to:

• Contact Cyprus Community support.
• Provide relevant information regarding the problem.
• Follow reasonable troubleshooting instructions provided by our support team.
• Provide screenshots, error messages, logs, or other information reasonably necessary to diagnose the issue.
• Where applicable, contact the underlying software developer through its official support channels.

If neither Cyprus Community nor the applicable software developer is able to resolve a genuine technical issue that prevents the product from functioning as advertised, the transaction may be reviewed for a refund or replacement.

Incorrect or Failed Delivery

A refund or replacement may be considered where:

• The purchased product was not delivered.
• The wrong product was delivered.
• A supplied license key is demonstrably invalid or unusable due to an issue on our side.
• The order cannot be fulfilled.

Where possible, Cyprus Community will generally attempt to correct the issue through replacement or re-delivery before issuing a refund.

Unauthorized Payment

If you believe your payment method was used without your authorization, contact Cyprus Community immediately through our available support channels.

We will investigate the transaction and may request information reasonably necessary to determine whether the transaction was authorized.

Unauthorized-payment claims are reviewed individually and may require additional verification.

2. CONTACT US BEFORE FILING A PAYMENT DISPUTE

If you experience a problem with your purchase, please contact Cyprus Community before initiating a chargeback or payment dispute whenever reasonably possible.

Our support team may be able to resolve the issue through:

• Troubleshooting.
• License replacement.
• Re-delivery.
• Account assistance.
• Subscription cancellation.
• A refund where appropriate.
• Another reasonable resolution.

Contacting us first gives both parties an opportunity to resolve the issue quickly and allows us to investigate the transaction using our order and delivery records.

Important Notice Regarding Chargebacks

A chargeback or payment dispute is not automatically considered fraudulent simply because a customer contacts their bank or payment provider.

However, knowingly submitting false, misleading, or inaccurate information to a payment provider, card issuer, or financial institution may constitute payment abuse or fraud.

Examples may include:

• Claiming a transaction was unauthorized when you personally authorized it.
• Claiming that a product was never delivered when delivery records demonstrate otherwise.
• Claiming that a recurring subscription was cancelled when it remained active.
• Misrepresenting communications with Cyprus Community.
• Claiming that a product was materially defective without first allowing a reasonable opportunity for the issue to be investigated.
• Providing knowingly false information during a payment investigation.

Where a payment dispute is opened, Cyprus Community may submit relevant transaction evidence to the applicable payment processor, card network, bank, or financial institution.

Such evidence may include:

• Order records.
• Checkout records.
• Acceptance of applicable Terms and policies.
• Payment records.
• Delivery records.
• License activation records.
• Subscription records.
• Cancellation records.
• Customer communications.
• Support-ticket history.
• Relevant account activity.
• Fraud-prevention information.

3. NON-ELIGIBLE REFUND REQUESTS

Except where required by applicable law, refunds will generally not be provided solely because of the following:

Change of Mind

Refunds are generally not provided because:

• You changed your mind.
• You no longer want the product.
• You purchased the wrong product.
• You dislike the product after purchase.
• You did not use the product.
• You purchased the product without reviewing its description.
• You failed to verify compatibility before purchasing.

Customers are responsible for reviewing the product description, requirements, supported platforms, features, and limitations before completing a purchase.

Third-Party Account Bans or Penalties

Cyprus Community is not responsible for account bans, suspensions, resets, restrictions, or other penalties imposed by third-party game developers, publishers, or software providers.

Online use of products is undertaken at the customer's own risk.

A third-party ban or penalty does not, by itself, establish that a product was defective or improperly supplied.

Unsupported Hardware or Software

Refunds are generally not provided where an issue results from:

• Unsupported hardware.
• Unsupported operating systems.
• Outdated drivers.
• Conflicting software.
• Security software or antivirus interference.
• Incorrect configuration.
• Customer modifications.
• Failure to meet stated system requirements.

Customer Misuse

Refunds or replacements may be denied where an issue results from:

• Misuse of the product.
• Use outside the intended purpose.
• Unauthorized modification.
• License sharing.
• Reselling.
• Reverse engineering where prohibited by applicable law.
• Attempting to bypass licensing or activation restrictions.
• Other violations of the applicable product license or Terms of Service.

Customer-Caused Activation Issues

Issues caused by customer actions, including unauthorized account sharing, excessive device changes, or other violations of a product's activation policy, may not qualify for a refund or replacement.

4. REFUND REQUEST TIMEFRAME

Customers should report technical problems or delivery issues as soon as reasonably possible after discovering them.

For Cyprus Community's voluntary refund and replacement program, we generally request that technical issues be reported within 72 hours of purchase.

The 72-hour period is intended to allow our team to efficiently investigate recent transactions and does not eliminate or restrict any statutory warranty, conformity, withdrawal, refund, or other consumer rights that cannot legally be excluded.

Where applicable law provides a longer period or a mandatory remedy, the applicable legal requirement will take precedence over this voluntary 72-hour timeframe.

5. SUBSCRIPTIONS AND RECURRING PAYMENTS

Certain Cyprus Community products may be sold as recurring subscriptions.

Subscription purchases are subject to the subscription terms presented during checkout.

Cancelling a Subscription

Customers may cancel recurring subscriptions at any time through their customer dashboard.

Cancellation prevents future automatic renewals and future recurring charges.

Unless otherwise required by applicable law, cancellation does not automatically create a refund for a billing period that has already been successfully charged.

Where applicable, the customer may continue to have access to the subscribed product until the end of the already-paid billing period.

If you experience a technical issue preventing cancellation through your customer dashboard, contact Cyprus Community support as soon as possible.

Accidental Renewal

If you believe that a recurring subscription renewed unexpectedly or that a cancellation request was not properly processed, contact support promptly.

We will review the subscription, cancellation, and payment records and determine whether a refund or other resolution is appropriate.

6. REFUND PROCESS

If a refund is approved, it will generally be issued through the original payment method used for the transaction where technically possible.

Refund processing times depend on the applicable payment processor or financial institution.

Once Cyprus Community submits a refund, additional processing time may be required before the funds appear in the customer's account.

Cryptocurrency transactions may be subject to different refund procedures because cryptocurrency payments cannot always be reversed in the same manner as card transactions.

Where a cryptocurrency refund is approved, the customer may be required to provide an appropriate wallet address or follow additional verification procedures.

7. REPLACEMENTS

Where appropriate, Cyprus Community may offer a replacement instead of a monetary refund.

A replacement may include:

• A replacement license key.
• A replacement activation.
• Re-delivery of the purchased product.
• Another equivalent remedy.

A replacement may be offered where the underlying product is functional but the original delivery or activation was defective.

8. REFUND ABUSE AND FRAUD

Cyprus Community monitors refund activity for signs of abuse, fraud, or repeated misuse of our support system.

Examples of potentially abusive activity include:

• Repeated refund requests involving unrelated purchases.
• Repeated claims of unauthorized transactions that are inconsistent with transaction records.
• Intentionally providing false information.
• Attempting to obtain replacement licenses without a legitimate issue.
• Exploiting delivery or licensing errors.
• Attempting to obtain a product without paying for it.

Where permitted by law, evidence of fraud or abuse may result in:

• Refusal of further voluntary refunds.
• Suspension of account access.
• License revocation.
• Restriction of future purchases.
• Termination of access to our services.
• Reporting activity to applicable payment processors or other relevant parties.

Any action taken under this section will not affect mandatory consumer rights that cannot legally be excluded.

9. PRODUCT AVAILABILITY AND THIRD-PARTY SERVICES

Some products depend on third-party software, developers, servers, platforms, APIs, or licensing systems.

Cyprus Community cannot guarantee that third-party services will remain available indefinitely.

A product may become unavailable due to circumstances including:

• Third-party software updates.
• Developer decisions.
• Server shutdowns.
• Platform changes.
• Security updates.
• Discontinued software.
• Third-party service interruptions.

Where a product becomes unavailable due to a third-party event, Cyprus Community will assess the circumstances and determine whether any replacement, credit, or refund is appropriate, subject to applicable law and the terms of the applicable product.

10. SUPPORT REQUIREMENTS

To investigate a refund or replacement request, Cyprus Community may request information reasonably necessary to verify the issue.

This may include:

• Order number.
• Email address associated with the purchase.
• Screenshots.
• Error messages.
• Relevant logs.
• Product version.
• Operating system information.
• Hardware information.
• Information regarding steps already taken to troubleshoot the issue.

Customers are expected to cooperate reasonably with troubleshooting and verification requests.

Failure to provide information necessary to investigate an alleged technical issue may delay the review of the request.

11. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing the following before purchasing:

• Product descriptions.
• Product requirements.
• Supported platforms.
• Compatibility information.
• Subscription terms.
• Renewal frequency.
• Pricing.
• Cancellation procedures.
• Product limitations.
• Applicable Terms of Service.

By completing a purchase, you confirm that you have had an opportunity to review the information provided at checkout.

12. POLICY CHANGES

Cyprus Community may update this Refund & Replacement Policy from time to time.

Changes will generally apply to purchases made after the updated policy becomes effective.

If applicable law requires notice or additional consent for a change affecting an existing contractual relationship or subscription, Cyprus Community will provide such notice or obtain such consent as required.

The "Effective Date" at the beginning of this policy identifies the current version.

13. MANDATORY CONSUMER RIGHTS

Nothing in this Refund & Replacement Policy limits or excludes any consumer right, statutory warranty, legal guarantee, withdrawal right, conformity right, refund right, or other protection that cannot legally be excluded or limited under applicable law.

Where applicable law provides a customer with rights that conflict with this policy, the applicable law will take precedence.

14. CONTACT & SUPPORT

To request a refund, replacement, or assistance with an order, please contact Cyprus Community support as soon as reasonably possible.

Discord: Create a support ticket in the official Cyprus Community Discord server.

Email: henryholt2026@atomicmail.io

When contacting support, please provide your order number and a clear description of the issue whenever possible.

Providing complete information allows our team to investigate and respond more efficiently.

15. CUSTOMER ACKNOWLEDGEMENT

By completing a purchase, you acknowledge that:

• You have had an opportunity to review this Refund & Replacement Policy.
• You understand that our products are primarily digital products.
• You understand that digital products may be delivered or accessed immediately after purchase.
• You understand the applicable product requirements and limitations.
• You understand that certain products may be recurring subscriptions.
• You understand that recurring subscriptions can be cancelled through your customer dashboard.
• You understand the applicable refund and replacement procedures.
• You understand that third-party account bans or penalties are not automatically grounds for a refund.
• You agree to contact Cyprus Community support regarding purchase issues whenever reasonably possible before initiating a payment dispute.
• You understand that knowingly submitting false or misleading information in a payment dispute may constitute fraud or payment abuse.
• You understand that mandatory consumer rights remain unaffected.

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Refund & Replacement Policy.